AI Care Coordinator
Automates repetitive care coordination so human coordinators can focus on complex patients.
Value-Based Care generates thousands of follow-ups, reminders, and quality tasks. First Outcomes handles the repetitive work and escalates the exceptions.
Work queue
Voice/text outreach
Scheduling or follow-up
Write-back
Staff exception
Problem it solves
- Patients are hard to contact and often non-responsive.
- Quality teams spend too much time chasing preventive and chronic-care gaps.
- Care teams struggle to keep pace with STARS, MIPS, PCMH, HEDIS, and ACO-specific workflows.
What the agent does
- Identifies patients at risk of missing quality and contract workflows from existing tools.
- Calls or texts patients using natural, care-coordinator-style conversations.
- Schedules visits, supports referral follow-up, and checks in after ED visits or major care events.
Outcomes that matter
- More patients reached and scheduled. Care gaps closed.
- More consistent follow-up across the care continuum, consistent with each VBP contract.
- Reduced care coordinator burden and better VBC execution.