Privacy Policy

First Outcomes ("First Outcomes," "we," "our," or "us") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information collected through the First Outcomes website and related online contact forms.

By accessing our website or submitting information through it, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

• Complete a contact or enquiry form.
• Request information about our products or services.
• Request a demonstration or consultation.
• Communicate with us by email, telephone, or through the website.
• Apply for a position with First Outcomes.

Depending on the form or communication, this information may include:

• Name.
• Business email address.
• Telephone number.
• Company or organization name.
• Job title.
• Information included in your enquiry or message.
• Any other information you choose to provide.

Technical Information

Our website hosting, security, and technical infrastructure may automatically process limited technical information, such as:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Date and time of access.
• Pages visited.
• Website security and diagnostic information.

This information may be used to maintain website functionality, prevent misuse, diagnose technical issues, and protect the security of our systems.

2. How We Use Your Information

We use personal information collected through the website to:

• Respond to enquiries and contact requests.
• Provide information about First Outcomes products and services.
• Schedule demonstrations, meetings, or consultations.
• Communicate with prospective customers, partners, vendors, and other business contacts.
• Manage existing or potential business relationships.
• Operate, maintain, secure, and improve the website.
• Prevent fraud, misuse, or security incidents.
• Comply with applicable legal and regulatory requirements.
• Protect the rights, property, and safety of First Outcomes and others.

We do not use website contact-form information to make clinical decisions or provide medical treatment.

3. How We Disclose Information

First Outcomes does not sell or rent personal information.

We may disclose information only in the following limited circumstances:

Authorized Service Providers

We may provide information to service providers that assist us with:

• Website hosting and maintenance.
• Email and business communications.
• Customer relationship management.
• Information security.
• Data storage.
• Technical support.
• Scheduling or responding to enquiries.

These providers may access information only as reasonably necessary to perform services for First Outcomes and are expected to protect the information appropriately.

Authorized Business Partners

We may disclose relevant information to an authorized implementation, integration, consulting, or business partner when:

• It is necessary to respond to your enquiry.
• The partner is involved in delivering a service you requested.
• The disclosure is reasonably necessary for an existing or proposed business relationship.
• You have authorized or reasonably expect the disclosure.

Partners receiving information are expected to use it only for the applicable business purpose and to maintain appropriate confidentiality.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or lawful government request.
• Protect the rights, systems, property, or safety of First Outcomes.
• Investigate fraud, misuse, security incidents, or unlawful activity.
• Establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to appropriate confidentiality protections.

With Your Consent

We may disclose information for another purpose when you provide consent or direct us to do so.

4. No Sale of Personal Information

Based on our current website practices, First Outcomes does not:

• Sell personal information.
• Rent personal information.
• Exchange personal information for monetary compensation.
• Use information submitted through our contact forms for cross-context behavioral advertising.

If these practices change, this Privacy Policy and any legally required privacy notices will be updated.

5. Sensitive and Health Information

The general website contact forms are intended for business enquiries only.

Please do not submit:

• Medical records.
• Patient names or patient identifiers.
• Diagnoses or treatment information.
• Insurance or member identification numbers.
• Social Security numbers.
• Financial account information.
• Passwords or authentication credentials.
• Other protected, confidential, or sensitive health information.

Information processed by First Outcomes on behalf of a healthcare customer under a separate services agreement, data-processing agreement, or Business Associate Agreement is governed by the applicable agreement and not solely by this website Privacy Policy.

This website Privacy Policy is not a HIPAA Notice of Privacy Practices. HIPAA notices apply to covered healthcare providers and health plans in circumstances defined by applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to the enquiry for which it was collected.
• Maintain relevant business records.
• Manage an existing or potential business relationship.
• Meet legal, regulatory, accounting, security, or contractual obligations.
• Resolve disputes and enforce agreements.

Information that is no longer reasonably required may be deleted, anonymized, or securely archived, subject to applicable legal requirements.

7. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email transmission, storage system, or method of transmitting information over the internet can be guaranteed to be completely secure.

The Federal Trade Commission recommends that organizations collect only the information they need, safeguard retained information, and dispose of information securely.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request that we:

• Confirm whether we maintain personal information about you.
• Provide access to certain personal information.
• Correct inaccurate information.
• Delete certain personal information.
• Restrict or object to certain uses of information.
• Provide information about the categories of third parties to whom information has been disclosed.
• Withdraw consent where processing is based on consent.

We may need to verify your identity before completing a request. Certain requests may be denied or limited where permitted by law, including when information must be retained for legal, security, contractual, or recordkeeping purposes.

To submit a privacy request, use the Contact Us form on our website or contact us by mail using the address provided below.

California Residents

California residents may have additional rights under applicable California privacy laws, including rights to know, delete, correct, opt out of qualifying sales or sharing, limit certain uses of sensitive personal information, and receive equal service when exercising privacy rights.

The applicability of particular rights depends on factors including the nature and size of the business and the information-processing activity. California's Attorney General explains the applicable consumer rights and business thresholds under the CCPA.

First Outcomes does not currently sell personal information or share it for cross-context behavioral advertising based on the practices described in this policy.

9. Browser Privacy Signals

Some browsers offer "Do Not Track" settings or other privacy-preference signals. Because traditional Do Not Track signals are not governed by a uniform standard, our website may not respond to every such signal.

Where required by applicable law and technically supported, First Outcomes will process legally recognized browser-based opt-out preference signals.

10. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

First Outcomes does not control and is not responsible for the privacy, security, availability, or content practices of third-party websites. Visitors should review the privacy policies of those third parties before providing information.

11. Children's Privacy

The First Outcomes website is intended for business and professional audiences. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

A parent or guardian who believes that a child has provided personal information may contact us to request its deletion.

12. International Visitors

First Outcomes is based in the United States. Information submitted through the website may be processed or stored in the United States or other locations where our authorized service providers operate.

Where required, appropriate measures will be used to protect personal information transferred between jurisdictions.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our website.
• Our information-handling practices.
• Our services.
• Applicable legal or regulatory requirements.

The revised policy will be posted on this page with an updated "Last Updated" date. Material changes may be communicated through an additional website notice where appropriate.

14. Contact Us

For questions, concerns, or privacy requests, contact First Outcomes through the website's Contact Us page or write to: